Shipping policy
SHIPPING POLICY
Last updated: 17 August 2026
This Shipping Policy explains how orders placed through maisonsev.com are prepared and delivered.
-
DELIVERY DESTINATIONS
We deliver to the destinations available for selection during checkout.
Available delivery methods, charges and estimated delivery times are displayed before you confirm and pay for your order.
If a destination is not available at checkout, please contact hello@maisonsev.com before placing an order. We cannot guarantee that delivery to an unsupported destination will be possible.
-
ORDER PROCESSING
In-stock orders are normally prepared for dispatch within one to two working days after order acceptance.
Working days exclude Saturdays, Sundays and French public holidays.
Orders placed during launches, promotions or periods of unusually high demand may require additional preparation time. We will contact you if a material delay affects your order.
Processing time is separate from the carrier’s delivery time.
- DELIVERY WITHIN METROPOLITAN FRANCE
Standard delivery within metropolitan France is normally expected to take approximately two to four working days after dispatch.
The delivery period applicable to your order is the one displayed during checkout.
Unless a guaranteed delivery service is expressly offered and selected, carrier delivery times may be subject to variations outside our reasonable control.
-
OTHER DELIVERY DESTINATIONS
For destinations outside metropolitan France, the delivery services, estimated times and charges available to you will be displayed during checkout.
International deliveries can take longer because of distance, customs processes, local carrier operations or circumstances outside our reasonable control.
-
SHIPPING CHARGES
The applicable shipping charge is displayed at checkout before payment.
Standard delivery within metropolitan France may be offered free for eligible orders of €70 or more, calculated after discounts and before shipping charges, where this offer is displayed at checkout.
Certain products or promotions may include standard delivery below that threshold. Where delivery is included, this will be stated on the product page or during checkout.
Only the delivery option and charge confirmed during checkout apply to your order.
-
CUSTOMS, IMPORT VAT AND DUTIES
For orders delivered outside the European Union, customs duties, import VAT, handling fees or other local charges may apply.
Unless checkout expressly states that these charges are included, they are the responsibility of the recipient and may be collected by the carrier or local authority before delivery.
SÈV Nutrition does not control these charges. You should consult the relevant local customs authority if you require further information before ordering.
-
DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address, including any building, apartment, access code or other information required for delivery.
Please check your address carefully before confirming the order.
If you notice an error, contact hello@maisonsev.com immediately. We will make reasonable efforts to amend an address before dispatch, but we cannot guarantee that a change will be possible once preparation has begun.
-
DISPATCH AND TRACKING
Where tracking is available, the tracking information will be sent to the email address provided with the order after dispatch.
Tracking information can take some time to become active after the carrier receives the parcel.
We recommend monitoring delivery progress and responding to any reasonable carrier instructions necessary to complete delivery.
-
DELIVERY
Delivery is completed when you, or a person designated by you, takes physical possession of the parcel.
Risk of accidental loss or damage passes to you at that time, except where you independently instructed a carrier not offered by SÈV Nutrition, in which case the rules required by applicable law apply.
-
DELAYED ORDERS
Carrier delivery times are estimates unless expressly stated otherwise.
If your order has not arrived within the estimated period, check the tracking information and then contact hello@maisonsev.com with your order number.
Where we fail to deliver within the agreed period, or within the period required by applicable law, you retain the remedies available under French and European consumer law.
-
LOST PARCELS
If tracking indicates that a parcel may be lost, contact us promptly at hello@maisonsev.com.
We may ask you to confirm the delivery address, check with household members or neighbours, and complete information reasonably required by the carrier.
If the carrier confirms that the parcel was lost before delivery, we will provide an appropriate remedy, which may include replacement or refund.
-
DAMAGED PARCELS
Please inspect your parcel promptly after delivery.
If the parcel or products arrive damaged, leaking, improperly sealed or otherwise unsafe, do not consume the affected product.
Contact hello@maisonsev.com as soon as possible and provide:
Your order number;
A description of the problem;
Clear photographs of the parcel and affected products; and
The batch or lot number and best-before date where visible.
Keep the products and packaging until we have reviewed your request.
Your rights regarding damaged, defective or non-conforming products are explained further in our Return and Refund Policy.
-
REFUSED OR UNCOLLECTED PARCELS
Refusing delivery or failing to collect a parcel does not, by itself, constitute a valid cancellation or exercise of the right of withdrawal.
If a parcel is returned because it was refused, not collected, or could not be delivered because of incorrect or incomplete information supplied with the order, contact us to discuss the available options.
Where permitted by law, we may require payment of reasonable redelivery costs before sending the parcel again.
If a refund is legally due after the parcel has been returned and inspected, we may deduct delivery or return costs that we are legally entitled to deduct.
This does not apply where the failed delivery resulted from an error by SÈV Nutrition or the carrier.
Nothing in this section limits a consumer’s statutory right of withdrawal or other mandatory consumer rights.
-
CONTACT
For questions about delivery, contact:
SÈV NUTRITION
151 Chemin de Culaz
74130 Mont-Saxonnex
France
Email: hello@maisonsev.com
Telephone: +33 (0)6 98 21 42 59
Please include your order number in all delivery enquiries.