Terms of sale
TERMS OF SALE
Last updated: 8 August 2026
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SELLER IDENTITY
These Terms of Sale apply to consumer purchases made through maisonsev.com from:
SÈV NUTRITION
Société par actions simplifiée (SAS) with share capital of €10,000
Registered office: 151 Chemin de Culaz, 74130 Mont-Saxonnex, France
Registered with the Annecy Trade and Companies Register
SIREN: 989 575 469
EU VAT number: FR00989575469
Email: hello@maisonsev.com
Telephone: +33 (0)6 98 21 42 59
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SCOPE
These Terms of Sale govern orders placed by consumers through maisonsev.com.
A consumer is a natural person acting for purposes outside their trade, business, craft or profession.
These Terms apply together with our Return and Refund Policy, Shipping Policy and Privacy Policy.
By confirming an order, you acknowledge that you have read and accepted the Terms of Sale applicable on the date of the order.
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PRODUCTS
The essential characteristics of each product are presented on its product page, including the product format, quantity, ingredients, nutrition information and any relevant warnings.
You are responsible for reading this information before ordering and before consuming a product.
Product photographs are intended to provide an accurate representation. Colours, packaging and minor presentation details may vary without materially altering the product.
Information displayed on the product packaging prevails for ingredients, allergens, storage instructions, best-before information and mandatory warnings.
Maple Espresso contains caffeine. It is not recommended for children or pregnant women. Customers must review the complete caffeine warning displayed on the product page and packaging.
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PRODUCT SUITABILITY
Our products are foods intended for use during endurance training and racing.
Information on the website is general and educational and does not constitute medical advice.
If you have a medical condition, allergies or intolerances, take medication, are pregnant or breastfeeding, or are uncertain whether a product is suitable for you, seek advice from an appropriately qualified healthcare professional before consumption.
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PRICES
Prices are displayed in euros and include French VAT where applicable.
Delivery charges and any other applicable charges are displayed before the order is confirmed.
For deliveries outside the European Union, customs duties, import VAT or local handling charges may apply. Unless checkout expressly states that these charges are included, they are the responsibility of the recipient.
SÈV Nutrition may change prices at any time. The price charged is the price shown when you confirm the order, subject to correction of an obvious pricing error.
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ORDER PROCESS
To place an order, you must:
Select the product and quantity;
Add it to your cart;
Review the cart;
Provide the requested customer and delivery information;
Select an available delivery method;
Review the total price;
Accept the applicable contractual terms; and
Confirm payment.
You are responsible for checking that all information is accurate before payment.
After the order is placed, we will send an electronic acknowledgement to the email address provided without undue delay.
The contract is concluded when you finally confirm your order in accordance with the website checkout process, subject to our right to refuse or cancel an order for a legitimate reason as described below.
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REFUSAL OR CANCELLATION OF AN ORDER
We may refuse or cancel an order for a legitimate reason, including:
The product is unavailable;
Payment cannot be authorised;
The information supplied appears incomplete or fraudulent;
There is an obvious pricing or description error;
The order breaches an applicable legal restriction; or
There is an unresolved dispute involving fraudulent or unpaid previous orders.
If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method.
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PAYMENT
Payment methods available for an order are displayed during checkout.
Payment is due when the order is confirmed, unless checkout expressly provides otherwise.
Payments are processed using secure third-party payment services. SÈV Nutrition does not receive or store complete payment-card details where these are handled directly by the payment provider.
An order may be suspended or cancelled if payment is refused, reversed or suspected to be fraudulent.
- AVAILABILITY
Products are offered subject to availability.
If a product becomes unavailable after an order has been placed, we will contact you and offer an appropriate solution, which may include:
A revised dispatch date;
An alternative product, with your express agreement; or
Cancellation and refund of the unavailable product.
We will not substitute a product without your agreement.
10. CONSUMER MEDIATION
If you have a complaint, we ask that you first contact SÈV Nutrition so that we can attempt to resolve the matter directly.
If you have submitted a written complaint to SÈV Nutrition and have not received a satisfactory resolution, you may refer the dispute free of charge to our appointed consumer mediator:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris
France
Telephone: +33 (0)1 89 47 00 14
Email: declarer-un-litige@cm2c.net
Website: https://www.cm2c.net/declarer-un-litige.php
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DELIVERY
We deliver to the destinations available during checkout.
Available delivery methods, charges and estimated delivery times are displayed before payment.
In-stock orders are normally prepared within one to two working days. Standard delivery within metropolitan France is normally estimated at two to four working days after dispatch.
Further information is provided in our Shipping Policy, which forms part of these Terms.
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DELIVERY DATE AND DELAY
We will deliver within the date or period agreed during the order process or, where no precise date is agreed, within the period required by applicable law.
If delivery is materially delayed, you may contact us and exercise the remedies available under applicable consumer law, including requiring delivery within an appropriate additional period and cancelling the contract where the applicable conditions are met.
Nothing in these Terms restricts rights available where delivery by a particular date was an essential condition of the order.
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TRANSFER OF RISK
Risk of accidental loss or damage transfers to you when you, or a person designated by you, physically receives the products.
If you independently instruct a carrier that was not offered by SÈV Nutrition, risk transfers in accordance with the rules required by applicable law.
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ADDRESS AND UNCOLLECTED ORDERS
You must provide a complete and accurate delivery address and monitor any tracking or collection information provided.
Refusing a parcel or failing to collect it does not, by itself, constitute a valid cancellation or exercise of the right of withdrawal.
Where a parcel is returned because it was refused, not collected or could not be delivered because of incorrect or incomplete information supplied with the order, reasonable redelivery or return costs may be charged or deducted where permitted by law.
This does not apply where the delivery failure resulted from an error by SÈV Nutrition or the carrier.
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RIGHT OF WITHDRAWAL
A consumer in the European Union generally has 14 calendar days from receiving an order to notify SÈV Nutrition of their decision to withdraw from a distance purchase, subject to the conditions and exceptions provided by law.
You may exercise this right using the online withdrawal function available on our website, by emailing hello@maisonsev.com, or by using the model withdrawal form provided in our Return and Refund Policy.
After notifying us, you must return eligible products within 14 calendar days.
Full instructions, the required return condition and the model withdrawal form are provided in our Return and Refund Policy.
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FOOD-SAFETY RETURN CONDITIONS
Because our products are intended for consumption, products returned following a change of mind must be complete, unused and suitable for resale.
Every individual sachet must remain unopened and undamaged. The original retail box and packaging must be returned.
Where a tamper-evident food-safety seal or outer wrapper is supplied, it must remain intact.
Where permitted by law, products cannot be returned following a change of mind after an individual sachet or applicable tamper-evident food-safety seal has been opened, broken or damaged.
These restrictions do not limit rights concerning products that were damaged, defective, unsafe or non-conforming when delivered.
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RETURN COSTS AND REFUNDS
For a valid change-of-mind return, the consumer is responsible for the direct cost of returning the products unless SÈV Nutrition agrees otherwise or the law requires us to cover it.
For an approved withdrawal, we will refund the eligible product price and the cost of the least expensive standard delivery method offered for the original order where required by law.
Supplementary costs resulting from an express or more expensive delivery choice are not refundable beyond the standard delivery amount.
We may withhold the refund until the products are returned or until evidence of dispatch is supplied, whichever occurs first.
Further conditions are set out in our Return and Refund Policy.
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INCORRECT, DAMAGED OR UNSAFE PRODUCTS
You should inspect the order promptly after delivery.
If a product is incorrect, leaking, damaged, improperly sealed, defective or otherwise unsafe, do not consume it.
Contact hello@maisonsev.com and provide the order number, a description of the issue and relevant photographs, including the batch or lot number and best-before date where visible.
If a product is confirmed to be defective, damaged or non-conforming, we will provide an appropriate remedy in accordance with applicable law. SÈV Nutrition will cover reasonable return costs where a return is required.
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LEGAL GUARANTEE OF CONFORMITY
Consumers benefit from the legal guarantee of conformity under Articles L.217-3 and following of the French Consumer Code.
SÈV Nutrition is responsible for a lack of conformity existing when the product is delivered and appearing within the legal period.
The consumer generally has two years from delivery to invoke the legal guarantee of conformity.
Where the legal conditions are met, the consumer may request that the product be brought into conformity through replacement or another remedy provided by law. If bringing the product into conformity is impossible, disproportionate, refused or unduly delayed, the consumer may be entitled to an appropriate price reduction or termination of the sale.
The legal guarantee applies independently of any commercial guarantee.
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GUARANTEE AGAINST HIDDEN DEFECTS
Consumers also benefit from the guarantee against hidden defects under Articles 1641 and following of the French Civil Code.
Where a hidden defect makes the product unfit for its intended use, or reduces that use to such an extent that the consumer would not have purchased it or would have paid a lower price, the consumer may exercise the remedies provided by law.
Nothing in these Terms limits these statutory guarantees.
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LIABILITY
SÈV Nutrition is responsible for the proper performance of its contractual and statutory obligations.
We are not responsible for loss caused solely by:
Incorrect use or storage of a product after delivery;
Consumption contrary to the product information or mandatory warnings;
Inaccurate information supplied by the customer;
An unforeseeable and unavoidable act of a third party; or
A force-majeure event as recognised by applicable law.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer rights, fraud, personal injury or liability arising from a defective or non-conforming product.
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FORCE MAJEURE
Neither party is liable for delay or failure caused by an event qualifying as force majeure under French law.
If such an event prevents performance for an extended period, we will contact you and explain the available options.
This provision does not remove refund or cancellation rights that must be provided under mandatory law.
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PERSONAL DATA
Personal data collected in connection with an order is processed in accordance with our Privacy Policy.
Data may be shared with service providers where necessary to process payment, prepare the order, deliver products, prevent fraud, provide customer service or comply with legal obligations.
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INTELLECTUAL PROPERTY
Purchasing a product does not transfer any rights in the SÈV Nutrition name, trademarks, packaging, photographs, text, designs or other intellectual property.
These materials may not be reproduced or commercially used without prior written permission.
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ELECTRONIC COMMUNICATIONS AND EVIDENCE
Order confirmations, invoices and other contractual information may be supplied electronically.
Electronic records retained through our website, Shopify platform and payment systems may be used as evidence of transactions, subject to applicable law and the consumer’s right to provide contrary evidence.
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CUSTOMER SERVICE AND COMPLAINTS
For questions or complaints, contact:
SÈV NUTRITION
151 Chemin de Culaz
74130 Mont-Saxonnex
France
Email: hello@maisonsev.com
Telephone: +33 (0)6 98 21 42 59
Please include your order number where applicable.
We will attempt to resolve complaints directly and within a reasonable period.
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APPLICABLE LAW AND JURISDICTION
These Terms of Sale are governed by French law.
A consumer residing in another country retains any mandatory protection provided by the law of their country of residence.
The parties should first attempt to resolve any dispute amicably.
If no amicable solution is reached, the consumer may bring proceedings before a court having jurisdiction under applicable consumer and procedural law. Nothing in these Terms requires a consumer to bring proceedings exclusively before the courts located near SÈV Nutrition.
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SEVERABILITY
If a provision of these Terms is found invalid or unenforceable, the remaining provisions continue to apply.
The invalid provision will be interpreted or replaced to the minimum extent necessary to comply with applicable law.
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CHANGES TO THESE TERMS
We may update these Terms to reflect legal, commercial or operational developments.
The version accepted when an order is placed remains applicable to that order. Changes do not remove rights already acquired under an existing contract.